GDPR Information

Last updated: 12/15/2025

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). This page explains those rights and how to exercise them.

1. Data Controller

Live Manual is the data controller responsible for your personal data. Our contact details are:

• Email: gdpr@livemanual.com
• Address: [Your Business Address]

2. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you (providing the service)
• Legitimate Interests: Processing necessary for our legitimate business interests (analytics, security, fraud prevention)
• Consent: When you have given consent for specific processing activities (marketing communications, non-essential cookies)
• Legal Obligation: Processing required to comply with applicable laws and regulations

3. Your Rights Under GDPR

3.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.

3.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

3.3 Right to Erasure ("Right to Be Forgotten")

You have the right to request that we delete your personal data in certain circumstances, such as when:

• The data is no longer necessary for the purpose it was collected
• You withdraw your consent (where consent was the basis for processing)
• You object to the processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

3.4 Right to Restriction

You have the right to request that we restrict the processing of your personal data in certain circumstances.

3.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

3.6 Right to Object

You have the right to object to the processing of your personal data for:

• Direct marketing purposes (at any time)
• Processing based on legitimate interests (where your rights override our interests)

3.7 Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.

4. How to Exercise Your Rights

To exercise any of your rights, please contact us at gdpr@livemanual.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

5. Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequate data protection laws
• Binding Corporate Rules (where applicable)

6. Data Protection Officer

If you have any questions about how we handle your data, you can contact our Data Protection Officer at dpo@livemanual.com.

7. Right to Lodge a Complaint

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with your local supervisory authority. A list of supervisory authorities is available at:https://edpb.europa.eu/about-edpb/board/members_en

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

9. Updates to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.